Welcome to https://automotives.top/! To ensure your rights, we have established the following refund policy. You can apply for a refund under the specified conditions. Please read the terms carefully to understand our refund process and conditions.

1. Scope of Application

This refund policy applies to all products and services purchased directly from https://automotives.top/. If you purchased through a third-party platform, please follow their refund policy.

2. Refund Conditions

We provide refunds for the following situations:

  • Defective Items: If you receive a product that is defective or damaged during shipping, please contact us within 7 days of receiving the item to request a refund or exchange.
  • Not as Described: If the product does not match the description on our website, you may request a refund within 7 days of receiving the item.
  • Service Refund: For services provided by us, if the service does not meet the agreed-upon standards, you can request a refund within 14 days of service completion. Some special services may not be refundable, so please read the service description carefully at the time of purchase.

3. Non-Refundable Situations

The following situations do not qualify for a refund:

  • Exceeding the Refund Application Period: If you do not submit your refund request within the specified timeframe, we will be unable to process your request.
  • Signs of Use: Items returned with obvious signs of use or damage caused by the customer will not be eligible for a refund.
  • Customized Products: All customized products are non-refundable unless there is a quality issue with the item.

4. Refund Process

If you meet the refund conditions, please follow these steps to apply for a refund:

  1. Contact Customer Support: Reach out to us via email (automotives.top@outlook.com) or the online customer service on our website, providing your order number and relevant evidence (such as photos of the product).
  2. Review of Refund Request: Our customer service team will review your request and respond within 3 business days of receiving your application.
  3. Return: If a return is necessary, the customer will be responsible for the return shipping cost. We will process the refund once we receive the item and confirm it meets the refund criteria.
  4. Refund Processing Time: Refunds will be processed back to your original payment method within 5-10 business days. The actual time for the funds to appear may depend on your payment provider.

5. Additional Information

  • We reserve the right to modify or update the refund policy at any time, with changes taking effect immediately upon publication.
  • If you have any questions about the refund policy, please feel free to contact us via email or online customer service.

Thank you for choosing https://automotives.top/. We look forward to providing you with quality products and services.